SHIPPING YOUR PARCELS:
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects. All parcels are amply sized and your items are well-protected.
NATIONAL DELIVERY (SOUTH AFRICA):
Our current order processing period is 1 – 2 business days Monday to Friday, for stock items prior to dispatching the order to ensure a swift and sound delivery of your parcel. Additional transit times, i.e. shipping, apply over and above the processing period. Delivery times depend on your choice of shipping method, the availability of merchandise as well as your delivery address but can be estimated at 3 – 7 business days. Shipping fees are calculated according to the total weight, dimensions and destination of your package. Unfortunately orders cannot be shipped or delivered over weekends or on public holidays.
For shipping to Europe, America and Australia, please allow 10 to 14 days for delivery and for all other international locations up to 2 weeks. The delivery of your item/s can take as little as 7 business days to reach you depending on the efficiency of your (and our) local postal service.
Please note that International shipping is subject to custom security checks and might cause a slight delay on the delivery of your parcel. Customs/import duties are not included and will be charged once the parcel reaches its destination country. These charges must be paid in full by the recipient of the parcel. We have no control over these charges and they differ from country to country. Your local customs office/post office will be able to supply you with more information regarding this matter.
Unfortunately, we do not currently issue returns or exchanges. Should you have any problems with your purchase, please do not hesitate to contact us at firstname.lastname@example.org. We welcome hearing from you and will assist you wherever we can to ensure that you have a pleasant buying experience on www.ringsandthings.co
We currently offer the following delivery options:
1) Counter to Counter: (Marked as “International shipping”) R150.00 – South African Post Office. Your shipping fees will be calculated according to the size and weight of your parcel. Once your order has been posted, you will be supplied with a tracking number via email. Your parcel has to be collected from your local Post Office with your ID book as well as your tracking number/delivery slip. Please see the “International shipping” info above.
2) Courier services – Door to Door: R120.00. Your parcel will take approximately 1 to 2 working days to reach you. Once your order has been sent, you will be supplied with a tracking number via email. Your parcel will be delivered to your home or office. Cut-off times for next day delivery is 1pm daily. If your order was placed later, it will only be sent the following day.
Please provide a daytime physical address (home or office) and telephone number when choosing the courier delivery option.